Returns & Exchanges

We want you to be completely satisfied with your Cybexonline purchase. If you are not happy with your fashion items, you can return or exchange them within 30 days of delivery provided they are in original condition with tags attached.

1

Initiate Your Return

Log into your account portal and select the items you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach Shipping Label

Download and print the prepaid shipping label provided in your email, then securely affix it to the outside of your return parcel.

4

Drop Off and Refund

Hand over your package to the designated courier service; once we inspect the items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing